Privacy Policy
Last updated: 3/4/2026
1. Introduction
VyaptIX (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered review collection platform.
2. Information We Collect
2.1 Personal Information
We collect information that identifies you personally when you register for an account, including:
- Name and contact information
- Business information (company name, industry, location)
- Payment information (processed securely through third-party providers)
- Account credentials and preferences
2.2 Customer Feedback Data
When customers interact with your review forms, we may collect:
- Customer responses to review questions
- Device and browser information for analytics
- IP addresses and location data (anonymized)
3. How We Use Your Information
We use collected information for the following purposes:
- To provide and maintain our Service
- To process transactions and manage subscriptions
- To communicate with you about your account and our services
- To analyze usage patterns and improve our platform
- To comply with legal obligations
- To generate AI-powered review drafts from customer feedback
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- With service providers who assist in operating our platform
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customer feedback data is retained according to your account settings and applicable data protection laws.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Data portability
- Restriction or objection to processing
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.
9. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
11. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
VyaptIX Support Team
Email: support@vyaptix.com